Which term is an interrelated set of cross-functional activities that result in the delivery of a specific product or service to a customer?

• A. Business Process
• B. Asset Inventory
• C. Infrastructure Risk
• D. Project Ownership Risk

Answer: (A)

A business process is the interrelated set of cross-functional activities that, when coordinated across departments and supported by people, information, and technology, deliver a specific product or service to a customer. It has a defined sequence of steps, inputs and outputs, and owners, spanning multiple functions to achieve end-to-end value for the customer. This distinguishes it from asset inventory, which is just a catalog of assets; infrastructure risk, which focuses on vulnerabilities in the technology environment; and project ownership risk, which concerns governance around who owns a project but does not describe the ongoing workflow that delivers a product or service.