Which term describes the risk category focused on IT service delivery and operations performance?

• A. I&T-related risk
• B. I&T operations and service delivery risk
• C. Market risk
• D. Incident

Answer: (B)

Focusing on risks that affect how IT services are delivered and how well IT operations perform, this category specifically targets the day-to-day reliability, availability, and continuity of services. It covers things like uptime, response times, capacity, incident and change management, and service-level adherence. That precision is what makes it the best fit: it directly addresses the performance of IT service delivery and the effectiveness of ongoing IT operations, rather than broader or separate ideas.

For contrast, market risk concerns external economic factors that could affect value rather than IT service performance; an incident is a concrete event or outage, not a risk category; and a broader I&T-related risk would be too wide, while the term here narrows to the aspect of delivering and operating IT services successfully.